Generation failed or checkout did not finish
Retry without losing your information; get help with pending payment.
What to do
- If the connection fails, reconnect and reload in the same browser. Wait for the saved job status before submitting the request again.
- Read the displayed error. If generation remains unsuccessful, use Ask for help and describe what you were trying to achieve.
- For an unpaid checkout you no longer want, use the return-to-editing action when available. An existing paid subscription is separate from an unfinished checkout.
- If Square shows payment completed but the site is not live, contact support with your purchase email and site address. Do not make another payment or share card details.